Inbound & Outbound Call Management

• Multi-level IVR and skill-based call routing

• Predictive, progressive, and manual dialers

• Call queuing with live wait-time updates

• Time-based routing, voicemail fallback, and missed call alerts

Cloud-Based Call Center

• No on-prem hardware required — accessible from anywhere

• WebRTC-enabled softphones and mobile agent login

• Auto call recording and secure cloud storage

• Real-time dashboard for supervisors

Analytics & Reporting

• Agent-wise performance reports

• Call duration, answer rate, drop rate, and SLA metrics

• Live monitoring and call whisper/barge-in support

• Integration with CRMs (Zoho, Salesforce, ONE RADIUS, H8 etc.)

Omnichannel Communication

• WhatsApp, SMS, email, and voice integration

• Unified inbox and conversation history

• Automated ticket generation and follow-up sequences

• Chatbots and voice bots for 24/7 self-service

Security & Compliance

• Call masking and encrypted recordings

• Role-based access and audit logs

• GDPR, PCI, and telecom compliance ready

• IP whitelisting and failover routing