Welcome to UseTheGeeks Soluttions

Software & Call Centre Solutions

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Custom Software Development

Empower your business with intelligent automation and seamless customer interactions.
We design and deliver custom software and robust call centre platforms that streamline operations, improve engagement, and increase customer satisfaction.

  • Tailored CRM, ERP, and automation tools
  • Integration with third-party APIs and platforms
  • Omnichannel
  • Scalable web and mobile application development
  • Built using modern tech stacks for performance and security

Call Centre Systems

  • Advanced inbound & outbound call management

  • Automated IVR & voice routing flows

  • Real-time call monitoring, analytics, and reports

  • VoIP/SIP integration with local and global reach

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Automation & AI Integration

  • Intelligent lead routing and follow-ups

  • WhatsApp, SMS, email, and voice bot integration

  • Predictive dialing and customer segmentation

  • Sentiment analysis and conversation tagging

Analytics & Reporting

  • Call metrics, agent performance, SLA monitoring

  • Visual dashboards with actionable insights

  • Integration with tools like Grafana, Kibana, and Slack

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